When you use our services or visit our website, we gather different types of information depending on how you interact with us.

Information You Give Us Directly

This includes details you provide when filling out contact forms, signing up for our learning programs, or requesting consultations:

• Your name and contact information (email, phone number)
• Company or organization details if you're inquiring about business services
• Messages and questions you send through our contact forms
• Educational background and experience when applying for learning programs
• Payment information when enrolling in paid programs (processed through secure third-party payment processors)

Information We Collect Automatically

When you browse our website, we collect standard web analytics data:

• IP addresses and general location information (city/region level, not precise coordinates)
• Browser type, device information, and operating system
• Pages you visit and how long you spend on them
• Referral sources (where you came from before landing on our site)
• Date and time of your visits

We're not in the business of collecting data for its own sake. Here's what we actually do with the information we gather:

• Respond to your inquiries and provide the services you request
• Process applications for our learning programs and communicate program details
• Send updates about courses, workshops, or services you've shown interest in
• Improve our website and understand which content resonates with visitors
• Comply with legal obligations under Taiwan law
• Prevent fraud and maintain the security of our systems

We don't sell your personal information to third parties. That's not our business model and never will be.

Your information is stored on secure servers located in Taiwan and occasionally on cloud services that comply with international security standards. We use industry-standard encryption and access controls.

That said, no system is completely bulletproof. While we take reasonable precautions, we can't guarantee absolute security. If you're sharing sensitive information, consider whether email or online forms are the right channel.

We share your personal information in limited circumstances:

• With service providers who help us run our business (payment processors, email services, hosting providers) — all bound by confidentiality agreements
• When required by Taiwan law or valid legal processes
• To protect our rights or the safety of our users
• With your explicit consent for specific purposes

Our service providers only receive the minimum information needed to perform their functions. For example, our payment processor sees transaction details but doesn't need your educational background.

Taiwan's Personal Information Protection Act gives you several rights. Here's what you can do and how to actually do it:

Access Your Information

You can request a copy of the personal information we hold about you. Email us at help@digitalflowrelay.com with "Data Access Request" in the subject line. We'll respond within 15 business days.

Correct Inaccurate Information

If any details we have are wrong, let us know and we'll fix them. Same email address, just use "Data Correction" as your subject.

Request Deletion

You can ask us to delete your information, though we might need to keep certain records for legal or accounting purposes. We'll explain what we can and can't delete when you make the request.

Object to Processing

If you don't want us to process your information for specific purposes (like marketing communications), you can opt out anytime. There's an unsubscribe link in all our emails, or contact us directly.

Some of our service providers are based outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and by working with providers who maintain strong privacy practices.

If you're concerned about where your data might be processed, reach out and we can provide specifics about the services you're using.

Our services aren't designed for children under 16. We don't knowingly collect information from minors. If you're a parent or guardian and believe we've inadvertently collected information about your child, contact us immediately and we'll delete it.

For learning programs that may involve younger participants, we require parental consent and handle that information with extra care.

If you've signed up for our newsletter or expressed interest in our programs, we'll occasionally send updates about new courses, workshops, or relevant game development insights.

You can unsubscribe anytime using the link at the bottom of any email. We won't take it personally — your inbox, your choice.

Even if you unsubscribe from marketing emails, we'll still send essential communications about services you're actively using (like course updates if you're enrolled in a program).

We update this policy occasionally as our practices evolve or regulations change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

For major changes that affect how we handle your information, we'll send direct notification to users who have provided contact details.

Our website might link to external sites or resources. Once you leave digitalflowrelay.com, this privacy policy no longer applies. We don't control those sites and aren't responsible for their privacy practices.

Before sharing information with any third-party site, take a moment to review their privacy policy.